Privacy Policy

1. Who we are

FSM360.ai is operated by OneBill Software, Inc. In this policy, “FSM360.ai,” “OneBill,” “we,” “us” and “our” refer to OneBill Software, Inc. as the organization responsible for the personal information described here.

For data protection laws that use the term “controller,” OneBill Software, Inc. is the controller of personal information collected through the FSM360.ai website and related business interactions, unless we state otherwise.

2. Information we collect

The information we collect depends on how you interact with us.

Information you provide

• Contact information, such as your name, business email address, phone number and country.
• Professional information, such as your company, role, job title and business requirements.
• Form and communication content, such as demo requests, free-trial requests, support inquiries, meeting notes and messages you send to us.
• Account or trial information, if you create or use an FSM360.ai account.
• Marketing preferences, including whether you want to receive product updates or promotional communications.

Information collected automatically

• Device and browser information, such as browser type, operating system, device type and language settings.
• Internet and network information, such as IP address, approximate location derived from IP address and referring page.
• Website activity, such as pages viewed, buttons clicked, form interactions, visit duration and campaign attribution data.
• Cookie and similar technology identifiers used for functionality, analytics, advertising measurement and preference management.

Information from other sources

We may receive business contact or company information from service providers, event organizers, business partners, public sources or platforms you use to interact with us. We may combine this information with information you provide directly.

3. How we use personal information

We use personal information for the following purposes:

• To respond to inquiries and provide requested information.
• To arrange product demonstrations, provide trials and support prospective customers.
• To operate, secure, maintain and improve our website and services.
• To understand website performance, campaign effectiveness and visitor interests.
• To personalize business communications and follow up on relevant product interest.
• To send product, company or marketing communications where permitted by law. You can unsubscribe at any time.
• To detect misuse, fraud, security threats and technical problems.
• To comply with legal obligations, enforce agreements and protect our rights.

Legal bases for EU and UK visitors

Where EU or UK data protection law applies, we rely on one or more of the following legal bases:

• Contract or steps before a contract: to provide a requested trial, demonstration, proposal or service.
• Legitimate interests: to respond to business inquiries, operate and secure our website, improve our services, understand business interest and conduct appropriate business-to-business marketing.
• Consent: for non-essential cookies, certain marketing communications or other activities where consent is required.
• Legal obligation: to meet regulatory, tax, accounting, compliance or law-enforcement requirements.

We do not currently use personal information collected through this website to make solely automated decisions that produce legal or similarly significant effects.

4. Cookies and similar technologies

We use cookies, pixels, scripts and similar technologies to keep the website functioning, remember preferences, measure traffic, understand how visitors use the site and evaluate advertising or marketing performance.

Depending on your location, you may be presented with cookie choices. You can also manage cookies through your browser settings. Blocking some cookies may affect website functionality. Where consent is required, you may withdraw it through the available cookie controls or by contacting us.

5. How we disclose personal information

We may disclose personal information to the following categories of recipients:

• Service providers that support hosting, security, analytics, CRM, forms, communications, customer support and business operations.
• Analytics and advertising partners, subject to your choices and applicable law.
• Professional advisers, such as lawyers, auditors, insurers and consultants.
• Affiliates and personnel supporting FSM360.ai and OneBill operations.
• Authorities or other parties when required by law, legal process or to protect rights, safety and security.
• A buyer, investor or successor in connection with a merger, financing, acquisition, reorganization or sale of assets, subject to appropriate confidentiality protections.

We require service providers to process personal information only for agreed purposes and to apply appropriate safeguards.

6. Sale, sharing and targeted advertising

We do not sell personal information for money.

We may disclose identifiers and internet activity to analytics or advertising partners through cookies, pixels and similar technologies. Under some U.S. state privacy laws, these disclosures may be treated as “sharing,” “targeted advertising” or a “sale,” even when no money is exchanged.

You may opt out of non-essential advertising technologies through the cookie choices available on our website or by contacting us. We will not discriminate against you for exercising an applicable privacy right.

7. International data transfers

OneBill Software, Inc. is based in the United States, and our personnel and service providers may operate in the United States, India and other countries. As a result, personal information may be transferred to and processed in countries with privacy laws that differ from those in your location.

Where required by applicable law, we use appropriate contractual, organizational or legal safeguards for international transfers.

8. How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. The retention period depends on factors such as:

• The nature of your interaction with us and whether you become a customer.
• The time needed to respond to inquiries, provide trials or maintain business records.
• Legal, tax, accounting, contractual and compliance requirements.
• The need to resolve disputes, enforce agreements and protect against security or fraud risks.

We may retain limited suppression records after you unsubscribe so that we can continue to respect your communication preference.

9. How we protect information

We use administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security.

10. Your privacy rights

Your rights depend on where you live and the law that applies. We may need to verify your identity before completing a request.

EU and UK rights

Where applicable, you may have the right to request access, correction, deletion, restriction, portability or objection to processing. You may also withdraw consent at any time where processing is based on consent. Withdrawing consent does not affect processing that occurred before withdrawal.

You may lodge a complaint with the data protection authority in your country. We encourage you to contact us first so we can try to resolve your concern.

California privacy rights

Where the California Consumer Privacy Act applies, California residents may have rights to know or access personal information, request deletion, correct inaccurate information, opt out of sale or sharing, limit certain uses of sensitive personal information and receive equal service without discrimination for exercising privacy rights.

California information categories

In the preceding 12 months, we may have collected identifiers, professional information, commercial or inquiry information, internet activity, approximate geolocation and related inferences about product interest. We collect these categories from you, automatically from your device and from business or marketing sources. We use and disclose them for the purposes described in this policy.

How to submit a request

Email support@fsm360.ai with the subject line “Privacy Request.” Please describe the right you want to exercise and provide enough information for us to locate and verify the relevant records. An authorized agent may submit a request where permitted by law, subject to appropriate verification.

11. Children’s privacy

FSM360.ai is designed for business and professional use and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact support@fsm360.ai so we can review and delete it where appropriate.

12. Third-party websites and services

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for how those third parties collect or use personal information.

13. Changes to this policy

We may update this policy to reflect changes in our practices, technologies, services or legal obligations. We will post the updated version on this page and revise the “Last updated” date. If a change is material, we may provide additional notice where appropriate.

14. Contact us

For privacy questions, requests or concerns, contact us using the details below.

Email
support@fsm360.ai

Postal address
OneBill Software, Inc.
3080 Olcott Street, Suite D-230
Santa Clara, CA 95054
United States